A Redress Scheme is a scheme which allows consumers to escalate a complaint they have against the member of the scheme. The main purpose of the redress scheme is to resolve or settle unresolved complaints from consumers who have suffered a loss as a result of the actions of the member.
No, currently it is only property agents that carry out estate, lettings and property management work in the property industry have a legal responsibility to join an authorised redress scheme.
There are two Redress Schemes:
If you would like more information about Redress Schemes please use the following link: https://www.nrla.org.uk/resources/pre-tenancy/redress-schemes-agents