What is a tenant welcome pack?
A tenant welcome pack is a collection of essential information and resources provided to tenants when they move into a rental property. It serves as an introduction to the property and helps tenants settle in more comfortably by outlining key details they need to know.
What information should be included?
- Welcome letter: A warm introduction to the property and any key instructions.
- Alarm code: Access codes or instructions for security systems.
- User manuals: Manuals for appliances and systems in the property.
- Meter locations: Information on where to find gas, electric, and water meters.
- Energy suppliers: Details of the energy providers and account information.
- Fuse box location: Where to find the fuse box in case of power issues.
- Water stop tap location: Where to turn off the water supply in emergencies.
- Contractors’ contact details: Information for local tradespeople for repairs or maintenance.
- Emergency contact details: Contacts for urgent issues related to the property.
- Council tax information: Details on council tax responsibilities and payment.
- Bin collection dates: Information on waste and recycling collection schedules.
- Local amenities: Nearby shops, restaurants, and services.
- Transport links: Information on public transport options and routes.
- Parking: Details on parking arrangements, permits, or codes.
- Local schools/colleges/iniversities: Information on nearby educational institutions.
- Local healthcare providers: Contact details for local doctors, dentists, and hospitals.
When should the tenant welcome pack be supplied?
It’s best to provide the welcome pack on the first day of the tenancy.
Where can I find more information?
For additional resources, visit NRLA Landlord Starter Pack.
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Last reviewed 13th December 2024