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What happens once I receive an offer from a tenant?

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How does the tenant make an offer?

Once you have carried out your viewing appointments, a tenant has the opportunity to make you an offer and you will be notified by email when this happens. 

A tenant can make an offer on listings through the Homes2Rent site after being directed from an advertisement site or direct on the portal. They can also contact you directly and speak to you. However we do recommend that it is best to make an offer through the site as there will be a full audit trail that will go directly to you as the landlord to review.  

Before the tenant makes an offer they can include pre-screening information and upload any relevant documentation eg. earnings, employment status, and right to rent ID. This way you as the landlord can make an informed decision. 

Once they are ready to make an offer they select the property and click on the "Apply Now" button.

You as the landlord will be notified and given the opportunity to accept/decline the offer. 

Throughout this process the tenant will be updated on the portal and by email.

How do I move forward once I have an offer?

Step one

From the applications tab you will be able to manage, accept and reject offers on each property providing you with an overview of all offers.  

By clicking on ‘View offer’ it will take you to the main offer view for that specific tenant.
 
Step two 
 
Once you have accepted the tenants offer, you can ask the tenant to pay a holding deposit. You will either review their offer and then request payment of a holding deposit. If you are not taking a Holding deposit go to step three.
 
The tenant will be notified to pay their Holding Deposit, and once they have paid it they will notify you via the portal. You can only hold one holding deposit so once this is taken no other viewings or lettings activity should be conducted until you accept or decline the current tenants application.

Once in the bank and you are in receipt of it, you can proceed to carry out the references. The tenant will be directed to the referencing portal to submit their information.
 
Note: once you are in receipt of the holding deposit you will have 15 days to execute the tenancy unless you and the tenant agree an extension. Make sure the tenant has provided all the relevant information prior to requesting the monies. This will ensure that the references are carried out with little or no issues. You can also only hold one holding deposit so once this is taken no other viewings or lettings activity should be conducted until you accept or decline the current tenants application. 
 
Step three 
 
There will also be a notification on the portal to inform you when you log in stating 'New Tenancy Offer'. You will now be provided with the option to decline the offer from the tenant or to continue with the application.
 
If you choose to progress with the application all other applications will then be hidden from view.

You will then be taken to a page which gives you the option to undertake references or not, we would advise you to reference the tenant but this is your choice. You will also be able to select additional guarantor references if required. 

You will then complete some basic tenancy information before submitting for references.
 
Once an offer has been accepted you will be able to see what stage the tenant is currently at in their referencing with our referencing partner Vouch.  

If you skip references you will be taken directly to the tenancy creation screen and this will be covered in the article How do I set up a tenancy on Portfolio?
 

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